METJET PUBLIC CHARTER OPERATOR AGREEEMENTUpdated July 1, 2012 - Click here for flights purchased prior to 6/1/2012
We respect and are committed to protecting your privacy. When placing a reservation, we collect personally identifiable information, including your full name and birthdate, as required by the TSA. This information will not be sold to anyone, but will be provided to the TSA and FAA for background screening as dictated by the policies associated with the particular travel purchased through MetJet. All information related to credit card transactions are conducted on secure sites provided through Authorize.net and our approved partners. As is the case with your personal information entered on the MetJet site, any partner of MetJet will not sell your personally identifiable information to anyone.
Website & Passenger Security Policy
Your payment information is protected through the secure systems offered by Authorize.net, which is an approved MetJet partner. Authorize.net is considered to be the leading credit card authorization provider within websites, and will provide secure commerce transactions. Authorize.net encrypts all of your personal information, including credit card number, your name and address so that it cannot be read over the internet.
Website & Passenger Delivery Policy
All tickets that are purchased through MetJet become active upon payment. All details will immediately be emailed to MetJet's customers that provide email address(es). All passengers that do not provide email addresses can contact MetJet for receipts and confirmations. Arrival of these details will be dependent on the transit time of the postal service.
This Operator-Participant Agreement (herein, "Agreement") sets forth the terms and conditions under which MetJet, Inc. of 400 Reid Street, Suite 1A, De Pere, WI 54115 , in return for payment of the amount indicated as the total charter price, agrees to provide to each participant (the "Participant", "Passenger", or "Customer") participation in a charter flight (the "Charter Flight") operated by or through MetJet, Inc. The US Department of Transportation requires all passengers to agree/accept/sign the terms of the Operator Participant Agreement as the reservation is made.
MetJet, as the principal, is responsible to the Participant for arranging and providing public charter air transportation (charter flights). In the absence of negligence on the part of MetJet, Inc., neither MetJet, nor its agents, servants, employees, or your travel agent assumes responsibility for, and the Participant agrees to release, relieve and hold harmless MetJet from any claim, action, cause of action, injury, losses or damages arising from: the actions or omissions of third-party contractors supplying services; missed connections; missed ground transportation or car rental expenses; lost or stolen items or baggage, damage, delay of baggage or other property; costs or expenses arising out of injury, accident or death; quarantine; disturbances; governmental restrictions or regulations; inconveniences; loss of enjoyments; loss of pay; disappointment; mechanical breakdown; airport closure; air traffic control restrictions; government action; strike or lockouts; war, terrorism; weather, acts of God, force majeure, or other factors or causes beyond our control.
Reservations and Payment
Charter Reservations may be made directly by calling 855-5 METJET or online at our website at www.metjet.net. Full payment is due at time of booking of the flight. Passengers have a right to a copy of this Agreement prior to making payment. For bookings made by calling 855-5 METJET or via the Internet, MetJet accepts credit cards processed by Vantiv through Authorize.net. Participants may cancel the reservation prior to scheduled departure in exchange for a refund, minus a penalty of $25 per passenger per flight. All payments are payable and/or deposited to a charter escrow account at First Niagara, 200 W. Lancaster Avenue, Frazer, PA 19355. This account is also managed by Shelby Financial. Your payments are protected by a Letter of Credit issued by Associated Bank (the "Securer"). Unless you file a claim with MetJet, Inc. or if MetJet is unavailable, with the Securer, within 60 days of completion of the charter (or, in the case of cancellation, the intended date of your scheduled return Charter), the Securer will be released from all liability to you under the security agreement. If there is no return flight in your itinerary, completion means the date or intended date of departure of the last flight in your itinerary. All transactions between the Customer and MetJet shall be solely in United States Dollars; MetJet is not responsible for any fluctuations in foreign currency exchange rates.
Air Only - The quoted charter price includes charter air transportation for the Charter Flight booked with MetJet web site or its toll-free Reservations Department. Airfares do not require an advance purchase or a Saturday night stay. Fares are one way. The base fares include a 7.5% Federal Excise Tax, September 11th Security Fees of $2.50 per person per enplanement, Federal Flight Segment Taxes of $3.80 per person per flight segment, Passenger Facility Charges (PFC) of up to $4.50 per person per enplanement. Fares subject to availability at the time of booking, and are subject to change. The total ticket price quoted below the base fare, do include all fees and taxes.
Cancellations, Changes and Refunds
All tickets are fully refundable up to 24 hours after purchase, without penalty, After that period,the price of tickets for Charter Flights is refundable up to 2 days before a flight. Flights cancelled between 48 hours and 168 hours (7 days) prior to departure will be assessed a $100 per segment fee. Flights cancelled with more than 168 hours (7 days) notice be assessed a $25 charge per flight, per passenger. (Flights Flights booked prior to 4/16/13 will only be billed a maximum of $25 per segment per passenger). Participants who do not notify MetJet prior to 2 days before a flight forfeit their right to a refund or flight credit for future travel. The right to a refund, if participant changes plans is limited but includes the following rights: a) Participants who pay by a credit card may receive a full refund until an operator-participant contract is accepted at time of booking or signed. b) Participants may receive a full refund, less a $25-$100 administrative fee per flight, per passenger, upon providing a substitute Participant to MetJet, or until MetJet identifies a substitute. MetJet reserves the right to accept or decline a Passenger as a Participant of a Charter Flight or to change or withdraw a Charter Flight, subject to the provisions in this Agreement regarding major changes or cancellations by the operator. Refunds will be made within 14 days after cancellation or substitution.
Pets and Live Animals
MetJet does not transport any pets, or live animals, in the main cabin, or as checked baggage.
MetJet permits every passenger to check up to one pieces of luggage, as long as they are under 62 linear inches (length plus width plus height) and 50 pounds, free of charge.
Each bag that exceeds 62 linear inches (length plus width plus height) or 50 pounds, and additional bags, are subject to excess baggage fees of $50 each additional piece of excess baggage.
MetJet passengers are permitted:
For information on transporting medical equipment (including mobility devices) in your baggage, please see contact customer service at (855) 5 METJET.
Sports Equipment and Questions
General guidelines apply to sports equipment, and may be different by aircraft type or carrier. For additional questions about this or any baggage, please contact customer service at (855) 5 MEJET.
Guidelines For Lithium Batteries:
As of January 1, 2008, travelers may not pack spare lithium batteries of any kind in checked baggage. Passengers wishing to carry spare lithium batteries for devices such as laptops, cell phones and cameras are now required to pack them in their carry-on baggage with the terminals covered or insulated. Travelers may check bags that contain batteries, as long as they are installed in electronic devices.
Firearms & Ammunition
Conditions of Acceptance In accordance with federal law, all firearms must be unloaded, and the transporting passenger must sign a "Firearms Unloaded" declaration affirming that the firearm is unloaded. The declaration form will then be placed inside the container by the passenger and witnessed by a representative. The baggage will be locked at the time of acceptance, with the key or lock combination retained in the passenger's custody. This must be done each time firearms are checked as baggage.
The information shown below pertains to travel within the United States only (unless stated otherwise). Passengers must obtain and comply with regulations governing the transportation of firearms for all countries on the itinerary.
General Firearms Information
MetJet assumes NO LIABILITY for any items left by a passenger in the passenger compartment of the aircraft. MetJet is not liable under any circumstances for loss or damage to money, jewelry, collector's items, silverware, furs, negotiable papers or securities, business documents, eyeglasses, cameras, electronic or computer equipment, photographic equipment, medications,damage to inadequately packaged/overstuffed checked items, and loss or damage of any items packed in such containers or bags; all electronic hardware, software and peripherals; cosmetics, toiletries and personal hygiene products; medications and medical equipment in checked luggage (please note that MetJet assumes NO LIABILITY for medical complications and expenses due to medications and medical equipment being unavailable as a result of being checked while in-flight, or as a result of unavailability of medications, medical equipment and prescriptions packed in checked luggage due to delay, loss of or damage to such checked luggage), commercial effects, one-of-a-kind items, works of art, artistic items and statuary, glass items and musical instruments, paper materials, perishables, precision items, recreational and sporting goods (including golf clubs, bags and equipment), toys, infant seats and strollers or other similar valuable items included in a Customer's checked or unchecked baggage with or without knowledge of the carrier. MetJet is not responsible for damage that does not impair the ability of such luggage to protect the contents inside, and specifically is not liable for superficial damage to luggage arising from normal wear and tear of ordinary handling, including scratches, scuffs, puncture, stains and marks. When MetJet has exercised its ordinary standard of care, it shall not be liable for spoilage resulting from delay in delivery of perishables, or for damage to or caused by fragile items, liquids or perishables which are unsuitably packed, and which are included in a passengerís checked baggage with or without MetJet's knowledge. MetJet assumes no liability for damage to luggage protrusions (including wheels, zippers and zipper pull tabs, handles, straps, feet, hanger hooks, locks, flaps, pockets, pouches and items secured to such luggage by means of straps, cords, tape and other external means). MetJet assumes no responsibility for property damage or loss resulting from passenger security screening or loss incurred in passenger waiting areas or concourses, or for property not checked solely into MetJet's custody. MetJet assumes no liability for damage to locks or luggage, or loss of or damage to contents as a result of search by the TSA or any other government or law enforcement agency. MetJet shall assume no liability for damage to checked luggage not designed to withstand the customary rigors of air travel. All claims are subject to proof of value, loss and are subject to depreciation. Any baggage problems and/or claims in the case of lost, stolen, damaged or delayed baggage must be reported to a MetJet Representative , and written proof of claim must be filed with said representative prior to leaving the airport terminal on the date of arrival, or are to be waived by the passenger.
Check-in is available two (2) hours prior to flight time. All Passengers must check-in no less than one hour prior to the scheduled departure time of a Charter Flight. Passengers must be at the boarding gate in possession of boarding passes no later than 30 minutes prior to departure. MetJet reserves the right to resell any seat or deny boarding to any passenger not checked in 30 minutes prior to departure, and the Passenger will have no claim against MetJet for such canceled reservation. Participants will not receive refunds for missed flights or connections. All passengers 18 years of age or older must have valid government issued photo identification, such as a driver's license, state non-operator's ID, active-duty military ID or passport. Any Passenger that exhibits disruptive behavior will not be allowed to board, or will be removed from the aircraft. Assigned seating or open seating based on carrier discretion will apply to all passengers who have not opted for pre-departure seat selection upgrades in either the First-Class or Coach cabins.
MetJet flights are Public Charters operated by Sun Country Airlines, reserves the right to substitute scheduled air service when necessary at no additional cost and at comparable times, and does not guarantee aircraft type or capacity. MetJet will make every diligent and reasonable effort to notify all Participants in the event of a schedule change. No refunds or compensation will be given for changes in aircraft type or for substitution of service to a scheduled air carrier.
If MetJet makes major changes prior to departure, the Participant shall have the right to cancel the reservation on the Charter Flight and receive a full refund. The following are major changes: (1) a change in the origin or destination city of a Charter Flight, unless the change is only the order in which cities the cities are flown; (2) a change in the departure or return date of a Charter Flight experienced by MetJet of greater than 48 hours; or (3) a Charter Flight price increase of more than 10% occurring ten or more days before departure of the Charter Flight. In no event may MetJet change the Charter Flight price less than ten days prior to departure of the Charter Flight. If a major change must be made in a Charter Flight, MetJet will exercise all reasonable commercial diligence to notify the Passenger within seven days after first of such major change, but in any event at least ten days before schedule departure of the Charter Flight. If a major change occurs less then ten days before the scheduled departure of a Charter Flight, MetJet will notify the Passenger as soon as possible. Within seven days after receiving notification of a major change, but in no event later than departure, the Passenger may cancel such Passenger's reservation with MetJet and will receive a full refund within 14 days after such cancellation. When a major change occurs after departure of the Charter Flight which the Passenger is unwilling to accept, MetJet will refund to the Passenger, within 14 days after the scheduled return date of the Charter Flight, that portion of the price for such Charter Flight that applies to the services not accepted. MetJet has no right to cancel a Charter Flight less than 10 days before the scheduled departure date, except for circumstances that make it physically impossible to perform the Charter Flight or causes beyond its control. If MetJet must cancel the Charter Flight ten or more days before departure, MetJet will notify the Passenger in writing within seven days of cancellation, but in any event at least 10 days before the scheduled departure date of the Charter Flight. If MetJet must cancel the charter less than ten days before the scheduled departure (i.e. for circumstances that make it physically impossible to perform the charter trip or for causes beyond its control), MetJet shall notify the Passenger as soon as possible and a refund will be made to the participant within fourteen days of such notification. If a Charter flight is cancelled and alternative travel dates are offered and subsequently accepted by the Passenger, MetJet will re-accommodate that passenger on a future available MetJet flight, MetJet reserves the right to alter flight schedules based on load factors. If a cancellation of a flight occurs with at least ten days notice, MetJet is not liable for any fees or penalties associated with changes to the trip, including but not limited to (alternate airfare, hotels, rental cars, entertainment and attraction tickets).
MetJet customers can contact a live Customer Service Agent at 855-5 METJET, or by sending a letter to MetJet, 400 Reid Street, Suite 1A, De Pere, WI 54115. Miscellaneous
The rights and remedies made available under this Agreement are in addition to any of the rights and remedies available under Wisconsin law. Further, in the interest of clarity and for the avoidance of any doubt, the Participant agrees that all rights, remedies and privileges available to MetJet under this Agreement shall also apply to and act for the benefit of our agents, servants, employees, officers, directors, representatives, contractors or other third party service providers that MetJet may retain or engage to provide services on behalf of MetJet under this agreement.The acceptance by a Participant of a refund, or alternative travel arrangements, as provided in this Agreement shall constitute a full and final settlement and release of all other claims or remedies against MetJet. By executing this Agreement, the Participant specifically acknowledges and consents to all conditions set forth herein. This Agreement contains the entire agreement between the parties and completely supersedes any prior agreements or representations of MetJet , verbal or in writing. This Agreement can be amended only in writing in a document signed by both parties. Any oral representation or modifications shall have no force or effect. Wisconsin law shall govern this Agreement. Except for baggage claims as outlined above, any claim against MetJet must be presented in writing within sixty days of the date of the return flight of a Charter Flight, and MetJet shall have no obligations or liabilities for any claims presented after said sixty-day period. All parties to this Agreement hereby submit to the exclusive jurisdiction of the state courts located in Brown County, Wisconsin, as the appropriate forum for any legal action arising out of or relating to this Agreement.