Disney's Magical Exrpess

GENERAL INFORMATION
Disney's Magical Express is an airport transportation service available to select Walt Disney World © resorts that offers hassle free transportation to and from the Orlando International Airport for Guests and their luggage. The magical part of this service is that if Guests utilize the Disney's Magical Express luggage tags provided to them, they do not have to claim their luggage when they arrive at the Orlando International Airport. Disney's Magical Express claims the luggage on their behalf and delivers it to their Walt Disney World © Resort room.

All Walt Disney World © resorts offer this service for Guests arriving at the Orlando International Airport with the exception of the Walt Disney World Swan and Dolphin, Shades of Green, and Downtown Disney © Area resorts. This service is also not offered for Disney's Vero Beach Resort and Disney's Hilton Head Island Resort. Disney's Magical Express is not available for Guests arriving at other Central Florida airports.

HOW IT WORKS
Pre-Arrival
  • As a MetJet passenger, you must tell Disney that you are on Sun Country, as the carrier, as that is the carrier we use for flights into/out of Orlando
  • Disney's Magical Express requires a reservation for the service and it must be selected prior to arrival into the Orlando International Airport.
  • An Airport Transportation Booklet containing general information and at least 2 luggage tags per person - to be attached prior to leaving home - will be mailed approximately 21 days prior to arrival.
  • Guests are strongly advised to pack essential items in a carry-on bag (e.g. medications) or anything they would like to have immediate access to upon arrival into Orlando, such as a change of clothes or swimsuit for the kids.

    • Arrival
  • The Disney Welcome Center is located on the B side on Level 1 of the main terminal.
  • When guests arrive in Orlando, they will take the tram over to the main terminal and proceed to the Disney Welcome Center located on the B side, Level 1 of the airport.
  • Disney representatives will be located on Level 2 of both sides of the main terminal to direct Guests to the Welcome Center.
  • At the Welcome Center, the Disney representative will ask the Guest how many bags they checked with the airline and will also confirm their outbound flight information if they are utilizing Disney's Magical Express for transportation back to the airport from their resort.
  • Guests will board a themed motorcoach to their resort that may make up to 3 stops before arriving at their resort. The approximate travel time is 45-75 minutes.
  • Luggage is collected from the airlines directly and delivered to the resort separately.
  • The guest does not have to be present in the room to receive the luggage.
  • The luggage delivery from the airport to the Resort may take up to 3 hours after the Guest has checked into the resort.

    • Departure
  • Guests will receive a transportation notice the day prior to check-out advising of the motorcoach pick-up time based on the provided outbound flight information. This will generally be 3 hours prior to their scheduled flight departure time for domestic flights and 4 hours prior for international flights.
  • Guests are responsible for bringing their luggage to the motorcoach pick-up location so that their luggage will be transported with them to the airport on the motorcoach.
  • Additionally, Guests who are flying domestically on participating airlines may take advantage of our Resort Airline Check-In service.

    • FREQUENTLY ASKED QUESTIONS
    What is the cost for Disney's Magical Express?
    Disney's Magical Express is a complimentary service offered to select Walt Disney World © resort Guests.

    Do Guests have to fly on a participating airline in order to take advantage of Disney's Magical Express?
    No - Guests flying on any air carrier may utilize Disney's Magical Express.

    Can Guests book Disney's Magical Express upon arrival at the airport?
    No - In order to utilize Disney's Magical Express, a reservation for the service must be booked prior to arrival.

    Where do Guests go upon arrival if they arrive on the B side of the airport?
    Guests should proceed to the B side before taking the elevator or escalator down to Level 1 of the main terminal.

    Will there be signs at the airport directing Guests to the Disney Welcome Center?
    No - We will have Cast Members located on Level 2 on both the A and B sides of the airport if Guests need directions.

    Can Guests book Disney's Magical Express while on property?
    Yes - Guests should contact their Resort Front Desk for assistance.

    Can Guests book a "luggage-only" transfer?
    No - To utilize Disney's Magical Express, Guests must participate in both the motorcoach transportation and the luggage transfer services.

    Who do Guests contact when they have a change to their flight information?
    Before arriving to the Walt Disney World © Resort, Guests may call the same number used to make their room reservation. While at their Walt Disney World © resort, Guests should contact their Resort Front Desk for assistance.

    What if Guests do not receive their Airport Transportation Booklet prior to leaving home?
    Guests with confirmed Disney's Magical Express reservations should proceed to the Disney Welcome Center located on the A side on Level 1 where they will receive all the necessary information for transportation to their resort.

    Will the motorcoaches accommodate wheelchairs?
    Yes - However, Guests need to indicate this at the time of booking.

    Will Disney's Magical Express provide wheelchairs at the airport upon arrival?
    No - If Guests need wheelchair assistance upon arrival to Orlando International Airport, they should arrange this directly with their airline.

    Can Guests traveling with a crated animal use Disney's Magical Express?
    Service animals are permitted to travel on the motorcoach with their owner; but unfortunately, no other pets are permitted to ride on the motorcoach with Guests. Guests wishing to travel with their pets will need to make other transportation arrangements.

    What do Guests do if they miss their flight into Orlando? What happens to the Guest's luggage if it should arrive on another flight before the Guest arrives?
    Guests are advised in their Airport Transportation Booklet to call Disney's Magical Express Guest Services if they experience flight delays on their day of arrival. Disney Representatives will retrieve their luggage and confirm the Guest's arrival before transferring it to their resort.

    How is delayed luggage handled?
    Disney's Magical Express tracks all tagged luggage. When Guests arrive at the Disney Welcome Center, they will provide the number of items checked with the airline. This information is used to confirm that all of the luggage has been received by the airline.

    Where are the motorcoach drop-off locations at the airport for Guests traveling back to the airport?
    There are motorcoach drop-off locations in all four quadrants of the airport (Gates 1-29, 30-59, 60-99, and 100-129).

    Are car seats allowed on the motorcoaches?
    No - Car seats are not permitted on the motorcoaches and must be stowed underneath the motorcoach.

    Do international Guests have to claim their luggage?
    If the Orlando International Airport is the first point of entry into the United States, Guests will follow the U.S. Customs & Border Protection process and claim their luggage upon disembarking the airplane. Once they have completed this process they will proceed to the Disney Welcome Center located in the main Terminal building on the A side on Level 1. Their luggage will be transferred to the Baggage Claim area, where Disney will collect it if tagged with Disney's Magical Express luggage tags. If Guests have already completed the U.S. Customs & Border Protection process in another U.S. city or before entering the U.S., they will proceed directly to the main Terminal building; and Disney will claim their luggage.






    Sample Disney Magical Express Tags